Privacy Policy

Last updated: May 6, 2026

1. Information We Collect

We collect information you provide directly to us, including: your name, email address, phone number (optional), and payment information when you make a purchase. Payment card details are processed securely by Stripe and are never stored on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Deliver purchased products and services to you
  • Send you the free email course you signed up for
  • Process payments and send transaction confirmations
  • Communicate with you about products, updates, and promotional offers
  • Respond to your questions and support requests
  • Improve our products and services
  • Comply with legal obligations

3. Email Communications

When you sign up for our free course or make a purchase, you consent to receiving email communications from us. This includes course delivery emails, product updates, and promotional content. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email. Transactional emails (purchase confirmations, account updates) cannot be opted out of.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Payment processors (Stripe) to process transactions
  • Email service providers (Kit/ConvertKit) to deliver email communications
  • Analytics providers to understand how our site is used
  • Legal authorities when required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit (SSL/TLS), secure payment processing through Stripe, and restricted access to personal data.

6. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site usage. We use privacy-respecting analytics (Umami) that does not track personal data or use cookies for advertising purposes. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your account, we will remove your personal data within 30 days, except where retention is required by law.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related inquiries, contact us at:

The Open Window Academy LLC

1201 Pacific Ave Suite 600, Tacoma, WA 98402

Email: [email protected]

Phone: (888) 864-9701